Who is zenloans.com? Zenloans.com is a part of The American Mortgage Group Inc., a Virginia based corporation whose corporate offices reside at 116 Creekside Lane Winchester, VA 22602.
Why was zenloans.com founded? The founders of zenloans.com realized an internet mortgage company operated with the highest of ethics and a great concern for the needs of its customers was desperately needed. Many of our internet competitors are nothing more than huge lead generating machines that will sell your application information to the highest bidder. Some of our competitors will even lead you to believe that multiple banks will fight for your loan when applying with them, when the fact is; they're just selling your information and feeding you to the sharks. When you apply with zenloans.com, your personal information, such as social security numbers, income, property information, etc., stays with us and will only be used for qualification purposes. We here at zenloans.com have pledged to provide only the highest quality of service to our clients and to use only the most stringent ethics in our business practices. We take pride in our work and encourage customers' suggestions and remarks, so that we can continue to offer you the best service possible.
How zenloans.com does business:- We do not sell your private information: Zenloans.com is not a lead generation site that will sell your private information to multiple mortgage companies. When applying with zenloans.com your information is used purely for qualification purposes and the only person who will contact you is a official zenloans.com representative.
- No hidden fees: Many of our competitors promise low rates and closing costs only to trick you with hidden or undisclosed fees charged at closing, but zenloans.com only charges you what we disclose. No hidden fees or surprise charges from us at closing!!
- 100% cash back customer satisfaction guarantee: If you are not satisfied with your zenloans.com experience, and we're unable to remedy the situation within 3 days of your closing, we'll refund 100% of Zen Loans specific fees charged to you on your settlement statement!!
- No bait and switch tactics: Many of our competitors use bait and switch tactics to trick you into thinking that you're getting the best rates and closing costs. Many of these companies use dubious tactics such as starting you off with a low offer, and then raising your closing costs and rate at closing without notifying you. Many borrowers are left with no choice but to close in spite of the increased costs because of contract deadlines for home purchases, and cash needs for refinances. These predatory companies realize that customers are trapped in these situations, and will take advantage of your vulnerability. At zenloans.com, we take pride in being upfront and honest about our closing costs and interest rates. Not only are these fees disclosed to you at the time of application, we typically reiterate them prior to closing to ensure that you're aware of any changes that may occur. Generally, the only time your costs would differ would be the result sudden market change before locking in your loan terms, or a lender denial for the initial program you applied for. In the event you do not qualify for the for the loan you applied for, causing fluctuations in your costs, terms, or rate, our loan experts will contact you immediately and discuss the changes in detail so that you are fully aware of any developments and can make an informed decision about your loan.
- Set Pricing: Zenloans.com employs a set pricing structure for our customers based on the program you applied for, your credit, income, and loan amount only. Many predatory mortgage companies have no pricing structure and will use this freedom to take advantage of borrowers who may not understand the mortgage process or are in distress and need a loan ASAP. At zenloans.com, we use a pricing structure system to insure that every borrower gets a fair and honest deal.